Refund Policy

We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. 

Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. 

We will offer replacement or refund for any defective items within 21 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 21 days in his/ her account. Refunds will be processed once it has been received at our warehouse.

At From Shekhawati, we take pride in the exceptional quality of our handcrafted furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

FINAL CLEARANCE/ SALE
Final sale and clearance items are considered final sale and are non-returnable and non-refundable.

Important
There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

FAQs
Question: Can I cancel an order?
Answer: IF NOT SHIPPED- We will offer order, there will be a cancellation charge of INR 1000 or the Payment Gateway Charges applied (whichever is higher)

IF SHIPPED- If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective or damaged items within 15 days of the receipt of the product in our warehouse.

The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply.

WE DO NOT HAVE A ‘Change of Heart’ Cancellation policy

In cases where the product on arrival is damaged or defective, we can offer a refund or replacement for the item.

The client needs to report and return the damaged or defective products within 24hrs from the date of delivery

In this case a client will connect with us via a call or email to report the issue, our Customer Care team will arrange for a reverse pick-up of the item and send you a replacement product within 21 days post receiving the damaged/defective product back in our warehouse.

The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client

When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage.

When a client reports a damage (post using the product) it will be covered under the Repairs Policy; we offer a warranty of 30 days on the products post-delivery and any manufacturing defects that are not evident to man-made damages, will be repaired free of cost. From Shekhawati provides 30 days Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods.

> Defects caused by improper product storage, handling, assembly, maintenance, or use,
> Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence,
> normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include:
> Labor or assembly costs,
> Variations of colour or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products.
> Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).