Shipping and Delivery Information

• When you order from our website, for all the furniture products we deliver the Orders within 03 to 04 weeks from the Order Confirmation Date (Order Payment Date).
• We deliver most items Monday to Saturday. Once your shipment is ready for dispatch, you will also get an email/SMS informing you about the same.

• You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner, we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery.
• The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods.  For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.
• For the safety of the products during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the GL customer care immediately by the customer.
• On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.


FAQs
Question: How long does it take for delivery?

Answer: For all the furniture products we deliver the Orders within 03 to 04 weeks from the Order Confirmation Date (Order Payment Date). 

Question: I have a large order; will it take the same amount of time?

Answer: Our furniture is handcrafted and labour intensive. These pieces are not made in assembly line system and each piece takes its own time and effort. We do not force our carpenters to work faster as it may adversely affect the quality of the products. Therefore, if your order is of more than Rs.2,50,000 value we suggest you speak with our customer care to check the tentative timelines as it could be more than the standard timelines of 07 to 08 weeks days depending on the production load.

Question: How much do I have to pay for delivery?

Answer: We provide free delivery throughout India except some regions which are not covered by our logistics partner(s). You can enter the pin code of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).

Question: How can I track my order?

Answer: Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 9602963774, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at order@fromshekhawati.com . An email is sent to you after the order is shipped that contains the tracking number and the service provider

Question: My Order Status is showing 'Pending' in Order History, Is anything wrong?

Answer: Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as 'Processing'. You will also get notifications by email and SMS once your order is getting processed or Give us a call on +91 9602963774, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at order@fromshekhawati.com.

Question: How will I know that you've received my order?

Answer: Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 9602963774, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at order@fromshekhawati.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).

Question: Will I have to sign for my delivery?

Answer: Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

Question: What if I am not home when my package arrives?

Answer: You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner, we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. We also request you to give correct address and phone no. details at the time of placing the order.

Question: Where will the delivery personnel deliver the products? Will they be delivered to my floor?

Answer: The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.

Question: How do I change my shipping address after my order has been placed?

Answer: We kindly ask you to call our Customer Service centre on +91 9602963774, Monday-Saturday (9:30 AM - 6:00 PM) or drop us an email at order@fromshekhawati.com . We will try our best to help you with the change of address.

Question: Will I receive all the items in my order at the same time?

Answer: For your convenience, furniture items and items are held for a single delivery, shipping when all furniture items on the order are available. In some cases, the items that ship via Courier may ship separately, at no extra charge so that there is no delay in receipt of your order.

Question: Can you ship my order through a specific courier company?

Answer: No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. Logistic partners are chosen depending on various factors like their service availability, prompt delivery, etc.

Question: The large packages do not fit into the entry way or stairway

Answer: Measurement of furniture/ packages is customer's responsibility and we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc.Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by From Shekhawati or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. One important tip to make the furniture pass through the entry way or staircase is to open the products downstairs and then take the open products up in parts. Like you can remove the seats, cushions and detachable legs to make the product lighter. These can be easily assembled in your living room or the final room where the product will be placed.

Question: Can you expedite my shipment?

Answer: No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore, we do not have the ability to expedite your shipments.

Question: Shipping timeline is over however my product has not been shipped?

Answer: We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

Question: The tracking number/AWB that I received is incorrect?

Answer: Usually, courier companies take up to 48 hours to update their system with details of the AWB number. If your package was recently shipped, tracking might only become available after 24-48hrs. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received the AWB number, we request you to contact our Customer Service team immediately.